|| Introduction
Emirates Properties(EP) is dedicated to delivering world-class facility management services for its tenants & facility owners within the area of operation that prioritize quality, environmental responsibility, occupational health and safety, facility management, energy management, and asset management.
Our integrated ISO policy encompasses the requirements of Integrated ISO 9001, ISO 14001, ISO 45001, ISO 41001, ISO 50001, and ISO 55001, demonstrating our unwavering commitment to excellence in these areas.
|| Quality Management
Service Excellence: Dedicated to delivering facility management services that consistently meet or exceed customer expectations, adhering strictly to ISO 9001 standards.
Customer Feedback: Customer feedback is integral to our improvement efforts, and we actively seek it to refine our services continually.
Standard Operating Procedures: Establish and maintain standard operating procedures (SOPs) to ensure consistency and conformity with ISO 9001 guidelines.
Performance Metrics: Key performance indicators (KPIs) are closely monitored and analyzed to drive quality improvement across all aspects of our operations.
|| Environmental Management
(ISO 4001)
Resource Conservation: EP’s commitment to environmental responsibility includes actively reducing resource consumption, minimizing waste, and conserving energy and water resources.
Legal Compliance: Rigorously comply with all applicable environmental laws, regulations, and ISO 14001 requirements, and we strive for continuous improvement in our environmental performance.
Sustainability Initiatives: Actively seek sustainability opportunities, such as adopting eco-friendly practices and promoting green alternatives in our operations.
|| Occupational
Health & Safety Management
(ISO 45001)
Compliance with Laws and Regulations: Dedicated to complying with all relevant industry standards, laws, and regulations of the UAE Government. We rigorously adhere to legal requirements to ensure ethical and lawful operations throughout our business activities.
Competence and Infrastructure: Prioritize the development and maintenance of a highly competent workforce. This includes ensuring that we have the necessary competent personnel, state-of-the-art infrastructure, and equipment in place to meet the business needs of the company efficiently and effectively.
Training and Supervision: Provide adequate information, training, and supervision to ensure that our workforce is well-trained and competent, adopting best industry practices. EP invests in the ongoing development of our employees to enhance their skills and knowledge.
Reporting and Investigation: Established procedures to report and investigate all unsafe acts and conditions, incidents, and near-miss activities. This includes a commitment to identifying the root causes of incidents and implementing corrective actions to prevent their recurrence.
Continual Improvement: EP sets and reviews effective and measurable objectives and targets for continual improvement. These objectives encompass various aspects of our operations, including safety, compliance, and competence.
Safe and Healthy Environment: EP’s commitment to safety extends to providing a safe and healthy environment for all employees and other interested parties. We achieve this by defining health and safety processes and procedures, implementing effective communication channels, and clearly delegating duties and responsibilities.
Employee Safety and Well-being: Prioritize the safety and well-being of our employees, customers, and stakeholders by creating a safe and healthy work environment. Employee health and safety are integral to our operations, and we actively promote a culture of safety and well-being.
Risk Assessment and Control: Identify, assess, and control occupational health and safety risks to prevent work-related injuries and illnesses. This includes implementing risk mitigation strategies and ensuring compliance with all relevant health and safety laws and regulations
|| Facility Management
(ISO 41001)
Best Value Service: EP is committed to providing facility management services that represent the best value and make optimal use of available buildings. We aim to deliver services that align with customer needs and expectations while ensuring cost-efficiency and resource optimization.
Asset Value Protection: Prioritize protecting the asset value of the buildings managed or owned by EP. Repairs are conducted in a manner consistent with the intended use of the facility, optimizing the lifespan of components and ensuring long-term functionality.
Competent Workforce: Provide adequate information, training, and supervision to maintain a well-trained, competent workforce that adopts best industry practices, contributing to the effectiveness of our facility management services.
Effective Planning: Establish robust planning processes to produce effective maintenance programs. This enables EP to anticipate the cost of future maintenance expenditure, facilitating efficient resource allocation.
Legislative Compliance: EP ensures that its estate complies with relevant legislation. All work is carried out in accordance with health and safety procedures to maintain a safe and compliant environment.
Utility Contracts and Best Practices: Secure the best practices for utility contracts, including electricity and gas, to ensure timely and uninterrupted utility services for tenants and facility owners, minimizing inconvenience.
Design and Construction Considerations: Ensure that all new works projects are designed and built with careful consideration of the needs of tenants, facility owners, and regulatory bodies, ensuring functionality and compliance.
Third-Party Contractor Criteria: EP only engages third-party contractors who meet the criteria set out in our procurement procedures. This ensures the highest standards of service delivery.
|| Energy management
(ISO 50001)
Energy Efficiency and Conservation: Establish, implement, and maintain an energy management system to identify energy-saving opportunities, set energy performance objectives, and monitor energy consumption.
Environmental Impact Reduction: EP’s commitment to energy management aims to reduce energy costs and minimize our environmental footprint.
Resource Optimization: Actively work to optimize resource utilization, focusing on electricity, gas, and other energy sources. Resource optimization not only reduces operational costs but also minimizes our environmental footprint.
Renewable Energy and Sustainable Practices: EP explores opportunities to implement renewable energy sources and sustainable practices in our operations. We are committed to reducing our carbon footprint and contributing to a cleaner environment.
Energy Performance Monitoring: Closely monitor energy performance through regular energy audits and data analysis. Performance metrics are used to track progress and identify opportunities for improvement.
|| Asset Management (ISO 55001)
Asset Optimization: We effectively manage assets to maximize their value, performance, and sustainability, aligning with ISO 55001 standards.
Lifecycle Cost Management: We perform risk assessments and optimize asset lifecycle costs to ensure asset availability and reliability while meeting stakeholder requirements.
Resource Optimization: Strives to optimize resource utilization in asset management, including human resources, technology, and financial investments. This optimization ensures cost-effective asset management practices.
Data-Driven Insights: EP relies on data and performance metrics to drive asset management decisions. Regular monitoring, measurement, and analysis of asset performance data help us identify opportunities for improvement and informed decision-making.
|| Key Principles
Customer Focus: We actively engage with our customers, understanding their unique needs and striving to deliver services that add value to their operations.
Leadership: Our leadership team provides clear direction, fosters a culture of excellence, and ensures that ISO standards are integrated into our policies and operations.
Employee Engagement: We empower our employees with training, resources, and growth opportunities, enabling them to contribute to Integrated ISO 9001, ISO 14001, ISO 45001, ISO 41001, ISO 50001, and ISO 55001 compliance and continuous improvement.
Process Approach: EP adopts a process-oriented approach to manage our operations, ensuring that processes are well-defined, monitored, and continually improved.
Continuous Improvement: EP commits to ongoing improvement through data analysis and feedback to identify areas for enhancement.
Risk Management: Proactive risk management is crucial, as we identify, assess, and mitigate risks across all Integrated ISO 9001, ISO 14001, ISO 45001, ISO 41001, ISO 50001, and ISO 55001 areas to prevent issues and disruptions.
Compliance with Legal and Regulatory Requirements: Ensures compliance with all local and international laws and regulations related to the Integrated ISO 9001, ISO 14001, ISO 45001, ISO 41001, ISO 50001, and ISO 55001 standards.
|| Compliance
Establish, document, implement, and maintain integrated management systems that align with Integrated ISO 9001, ISO 14001, ISO 45001, ISO 41001, ISO 50001, and ISO 55001 standards.
Continually monitor, measure, and review our processes and services to ensure compliance and identify opportunities for improvement.
Ensure all employees are aware of this Integrated ISO 9001, ISO 14001, ISO 45001, ISO 41001, ISO 50001, and ISO 55001 policy and their role in maintaining excellence across all ISO standards.
These Integrated ISO 9001, ISO 14001, ISO 45001, ISO 41001, ISO 50001, and ISO 55001 policies will be communicated to all employees and made available to relevant parties. EP is dedicated to the successful implementation of our integrated management systems, upholding the highest standards in facility management services while adhering to ISO requirements.
|| Review and Improvement
This policy will be reviewed annually or as required to ensure its ongoing suitability and effectiveness.
EP is committed to continually improving our Integrated ISO 9001, ISO 14001, ISO 45001, ISO 41001, ISO 50001, and ISO 55001 management systems and our ability to deliver superior facility management services while upholding the highest Integrated ISO 9001, ISO 14001, ISO 45001, ISO 41001, ISO 50001, and ISO 55001 standards.
